All of the products www.wellqhome.com provides are brand new and high quality. Our QC engineers test every single product once we get the item from our manufacturers. Before we ship the item, our engineer test again and our packing team carefully check if the accessories are right and electrical socket adapter are correct for your shipping address. All products from www.wellqhome.com are with one year warranty. If you find your product not working or with something else wrong, please feel free to contact our customer service.
1. If you encounter any product problem, please contact us within 7 days of receipt through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
2. We will report your issue to our engineers and manufacturers, and then offer you solutions if there are.
3. If the solution we suggest doesn't work, you may need to send the item back to us, we will send the instruction for the return.
4. After receiving the returned product, our engineers will tested the item again to check the problem. If the item's problem is indeed exist, we will send the item to the manufacturers and let them fix it or replace a new one for you.
5. We will send the fixed item or replaced item to you by airmail.
All replies will be sent to your mailbox, if you don’t get response within 24 hours (Sat. & Sun. excluded) please check your mailbox in case that our reply will be filtered automatically by your settings.
We cherish every feedback left by my valuable customers. If there is problem of products, please communicate us immediately. We will try our best to solve your problem. Meanwhile, please respect the seller's time, money and sincerity. So, any questions, please communicate with us first.