FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to wellqhome.com

1. Question: What is WELLQHOME business hours?
Answers : Our store open hour is from 8:00AM – 6:00PM (GMT+8) Monday to Friday

2. Question: Are WELLQHOME's products good quality?  
Answers: We will only send you the best quality products. We guarantee product quality via a total Quality Control process in our warehouse.

3. Question: How can I cancel my order?
Answers: Please send the request through the 'Contact Us page. If the order still does not ship, we can accept the cancellation. We will arrange the refund within 3 working days.

4. Question: Is it safe to buy from WELLQHOME
Answers: WELLQHOME offers you secure payment, guaranteed quality and guaranteed delivery. When you pay for orders through PayPal on WELLQHOME, you do not need to share any of your confidential financial details with us and you're protected by PayPal's money back guarantees.

5. Question: How can I buy from WELLQHOME?
Answers: you can buy the item simply use the online shop at www.wellqhome.com If you look for wholesale order, please send the request through 'Contact Us' page

6. Question: How long will it take to send out the items I ordered?
Answers: Most normal sized orders are send out within 3 working days.

7. Question: Do I have to open a PayPal account?
Answers: No, you don't.
PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders.

8. Question: What is PayPal?
Answers: PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like www.wellqhome.com).

9. Question: Why should I buy via PayPal?
Answers: PayPal is a trusted third party payment processor. PayPal protects your financial information during transactions. When you checkout via PayPal, www.wellqhome.com only sees your shipping address and your telephone number (needed for shipping).

10. Question: Is my credit card information secure?
Answers: WELLQHOME never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order either by PayPal or credit card, we only receive your contact, order details and shipping information from PayPal. We only need this information to complete your order. 

11. Question: Do I have to pay tax?
Answers: WELLQHOME's prices do not include any tax or custom duty fee. 

12. Question: Can WELLQHOME delivery to my country?
Answers: yes, we deliver to every country. 

13. Question: How much does the shipping cost?
Answers: Our shipping cost is calculated by the weight. It depends on the quantity of goods, the shipping method, and the quantity, Use the website checkout to preview prices. 

14. Question: Do you provide tracking information?
Answers: Yes, all orders from WELLQHOME will be provided with tracking number. After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. WELLQHOME staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.

15. Question: Why is my tracking number not working?
Answers: WELLQHOME provides tracking number as soon as orders leave our warehouse. Tracking number will likely not show any result before carriers have a chance to do an initial scan to those packages. For airmail packages, the delay can be up to 2 working days. For Express Shipping, the delay usually 1 business day.

16. Question: Do I need special knowledge for importing goods through customs?
Answers: No, in most countries importing is easy and you don't need to do anything. In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. WELLQHOME provides the necessary shipping documents!


17. Question: Do you take care of shipping paperwork?
Answers: Small mistakes on the paperwork with international parcels can cause annoying delays or even unnecessary extra customs charges! So our Shipping Team ensure that everything is accurately filled in for smooth delivery to any destination. Whether it's a delivery to New York City or remote Pacific Islands, the WELLQHOME team will make sure the job is done right!


18. Question: What if the products do not arrive?
Answers: We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

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