Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to wellqhome.com
Our store open hour is from 8:00AM – 6:00PM (GMT+8) Monday to Friday.
We will only send you the best quality products. We guarantee product quality via a total Quality Control process in our warehouse.
Please send the request through 'Contact Us' page. If the order still do not ship, we can accept the cancellation. We will arrange the refund within 3 working days.
WELLQHOME offers you secure payment, guaranteed quality and guaranteed delivery. When you pay for orders through PayPal on WELLQHOME, you do not need to share any of your confidential financial details with us and you're protected by PayPal's money back guarantees;
www.wellqhome.com under Let's DIY Company is an officially registered company in Hong Kong.
You can buy the item simply use the online shop at www.wellqhome.com If you look for wholesale order, please send the request through 'Contact Us' page.
Most normal sized orders are send out within 3 working days.
No, you don't.
PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders
PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like www.wellqhome.com).
PayPal is a trusted third party payment processor, owned by eBay. PayPal protects your financial information during transactions. When you checkout via PayPal, www.wellqhome.com only sees your shipping address and your telephone number (needed for shipping)
WELLQHOME never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order either by PayPal or credit card, we only receive your contact, order details and shipping information from PayPal. We only need this information to complete your order.
WELLQHOME's prices do not include any tax or custom duty fee.
Yes, we deliver to every country.
Our shipping cost is calculated by the weight. It depends on the quantity of goods, the shipping method, and the quantity, Use the website checkout to preview prices.
This is up to customer, you
can choose:
Standard Shipping
- Airmail provided by Hong Kong/China Post or similar kind of services. Delivery time depends on destination and other factors, it takes around 10-20 business days or more.
Express Shipping
- Speedpost, Fedex, DHL or UPS. Our shipping team will choice the cost effective and fastest services by your delivery address and order weight. It takes around 3 business or more. Please refer our shipping term https://www.wellqhome.com/pages/shipping for more details
Yes, all orders from WELLQHOME will be provided with tracking number. After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. WELLQHOME staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.
WELLQHOME provides tracking number as soon as orders leave our warehouse. Tracking number will likely not show any result before carriers have a chance to do an initial scan to those packages. For airmail packages, the delay can be up to 2 working days. For Express Shipping, the delay usually 1 business day.
No, in most countries importing is easy and you don't need to do anything. In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. WELLQHOME provides the necessary shipping documents.
Small mistakes on the paperwork with international parcels can cause annoying delays or even unnecessary extra customs charges! So our Shipping Team ensure that everything is accurately filled in for smooth delivery to any destination. Whether it's a delivery to New York City or remote Pacific Islands, the WELLQHOME team will make sure the job is done right!
WELLQHOME provide 12 months warranty on all products. If any product is faulty, you can return it for a replacement or credit.
We have stringent sourcing and QC processes, the fault rate on products shipped out by WELLQHOME is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.
In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order. Please communicate with us if you have any issue. Please visit this page for more details
https://www.wellqhome.com/pages/warranty-return-policy
We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
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